Last Updated: August 24, 2026
Amal School is a free online learning platform focused on helping Sudanese children continue their education. We provide Maths and English lessons, interactive Practice activities, progress tracking, and teacher support. We work with families, volunteers, and partner organisations, including teams supporting refugee communities.
This policy explains what personal information we collect, why we use it, and the choices available to children, parents, caregivers, teachers, and volunteers.
When a parent or caregiver applies, we may collect:
We may collect a volunteer's name, verified email, WhatsApp number, city and country, educational background, areas of interest, availability, and application status.
We may collect a student's name, grade level, preferred language, account details, enrolled programme or cohort, lesson progress, Practice answers and scores, teacher feedback, and learning activity. We may also process basic technical information needed to keep accounts secure and make the service work, such as device, browser, login, and error information.
Please do not submit home addresses, identity documents, medical records, or other sensitive information unless an authorised Amal School team member has specifically requested it through an appropriate process.
We collect limited, cookieless analytics to understand whether the website and learning journey are working. An analytics record may contain the action taken, page path, interface language, a campaign label or referring website domain, lesson or Practice content identifiers, progress milestones, score percentages, broad error categories, and the time of the action. We do not store full referring URLs.
Our anonymous analytics records do not contain names, account IDs, IP addresses, advertising IDs, device fingerprints, Practice answers, or persistent visitor identifiers. Saved account, lesson progress, and Practice attempt records may be aggregated separately to report participation, completion, pass, retry, and return rates without exposing individual learners in the analytics dashboard. These measures are used only by authorised Amal School administrators.
We use information to:
We rely on consent where it is required, on providing the requested service, on legitimate interests such as operating and protecting the platform, and on legal or safeguarding obligations where applicable. Parents and caregivers should supervise young children and provide any consent required by local law.
We do not sell personal information and we do not use children's information for behavioural advertising.
Information may be shared only when needed with:
These organisations may process information in other countries. We take reasonable steps to limit access and use appropriate safeguards for international transfers where required.
We design Amal School for children and aim to collect only the information needed to provide and improve learning. Children's accounts and programme participation may require parent or caregiver involvement. Student progress is not public, and children should not share passwords or unnecessary personal information in answers or messages.
If we become aware that personal information was collected without appropriate permission, a parent or caregiver can ask us to review or delete it.
We keep information only for as long as it is reasonably needed to run the programme, maintain learning records, handle safeguarding concerns, meet partner commitments, resolve disputes, or comply with law. Retention periods vary by record and programme. We delete or anonymise information when it is no longer needed, subject to backups and legal requirements.
We use access controls, authentication, secure connections, database permissions, and other organisational and technical measures intended to protect information. No online service can guarantee complete security. Please contact us promptly if you believe an account or personal information has been compromised.
Depending on where you live, you or your parent or caregiver may ask us to:
We may need to verify the request and may retain limited information where law, safeguarding, or legitimate educational record-keeping requires it. You may also have the right to complain to your local data protection authority.
Amal School uses cookies and similar browser storage for sign-in, language preference, lesson progress, offline features, security, and essential platform operation. We do not use them to sell personal information or deliver behavioural advertising to children.
Our aggregate analytics do not set analytics cookies and do not follow a person across websites. Campaign and referral context is held only for the current browser tab so a signup can be attributed to its source; it contains no visitor identifier. Anonymous analytics events are kept for up to 13 months and then deleted. Account and learning records follow the retention approach described in Section 6.
We may update this policy as Amal School and its programmes develop. The date at the top shows the latest revision. We will provide an appropriate notice if a change materially affects how personal information is used.
For privacy questions, safeguarding concerns, account requests, or complaints, contact:
Email: admin@amalschool.org