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Terms of Service

Last Updated: February 24, 2026

Last Updated: February 24, 2026

Welcome

Welcome to Amal Madrassa, an educational platform designed to support displaced Sudanese children through AI-powered tutoring, diagnostic assessments, and teacher-facilitated learning. These Terms of Service ("Terms") govern your use of our platform.

By accessing or using Amal Madrassa, you agree to these Terms. If you are a parent or guardian creating an account for a child under 13, you agree to these Terms on behalf of your child.

If you do not agree to these Terms, please do not use the platform.

Platform Purpose

Amal Madrassa is designed to provide:

  1. Educational Content: Lessons in Math, Science, English, and Arabic aligned with Sudanese curriculum standards
  2. AI Tutoring: Interactive learning support via "معلم البومة" (Owl Teacher), an AI tutor powered by OpenAI
  3. Homework System: Teacher-created assignments with grading and feedback
  4. Diagnostic Assessments: Placement tests to identify appropriate grade levels
  5. Progress Tracking: Dashboards for students, teachers, and guardians

This platform is intended for educational purposes only and is provided free of charge to displaced Sudanese children and their communities through partnerships with NGOs and humanitarian organizations.

User Accounts and Roles

Account Types

  1. Students (Ages 6-18):
  2. Must have parent/guardian consent if under 13
  3. Can access lessons, AI tutor, homework, and quizzes
  4. Cannot create homework or grade assignments
  1. Teachers:
  2. Authorized by partner organizations or school administrators
  3. Can create cohorts, assign homework, grade submissions, and track student progress
  4. Must comply with professional conduct standards
  1. Guardians (Parents/Family Members):
  2. Can view progress for linked students
  3. Can manage student account settings
  4. Cannot access other students' data

Account Registration

To create an account, you must:

  • Provide accurate and complete information (name, email, grade level for students)
  • Be at least 6 years old (students under 13 require guardian consent)
  • Use a valid email address (or parent/guardian email for young students)
  • Create a secure password and keep it confidential

You are responsible for:

  • All activity under your account
  • Maintaining the confidentiality of your password
  • Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in harmful behavior.

Acceptable Use

You MAY:

  • Use the platform for educational purposes (learning, teaching, homework)
  • Ask the AI tutor questions related to academic subjects
  • Share your progress with teachers and guardians
  • Collaborate with classmates on group assignments (when permitted by teachers)
  • Request help understanding homework concepts (the AI will guide, not provide answers)

You MAY NOT:

  • Use the platform for commercial purposes or advertising
  • Share your account credentials with others
  • Attempt to access other users' accounts or data
  • Harass, bully, or threaten other users
  • Submit harmful, offensive, or inappropriate content
  • Attempt to bypass content filters or safety mechanisms
  • Use the AI tutor for cheating (e.g., asking for direct homework answers)
  • Impersonate teachers, students, or other users
  • Upload malware, viruses, or malicious code
  • Scrape or harvest data from the platform
  • Overload the platform with automated requests (e.g., bots)

Content Guidelines

Student Submissions:

  • Homework answers and AI tutor questions must be respectful and appropriate
  • No profanity, hate speech, or violent content
  • No sharing of personal information beyond what's required (e.g., full addresses, phone numbers)

Teacher Content:

  • Homework assignments and lesson materials must be educationally appropriate
  • Content must be free from discrimination, bias, or harmful stereotypes
  • Teachers must comply with child safeguarding policies

Violations:

We reserve the right to remove content and suspend accounts that violate these guidelines. Serious violations (e.g., threats of harm) will be reported to authorities.

AI Tutor ("معلم البومة" / Owl Teacher)

How It Works

The AI tutor is powered by OpenAI and designed to:

  • Answer academic questions across subjects (Math, Science, English, Arabic)
  • Guide students through problem-solving (Socratic method)
  • Adapt to the student's grade level and language preference (Arabic or English)
  • Identify learning gaps and suggest practice

Limitations

The AI tutor is NOT a replacement for human teachers. It may:

  • Make mistakes or provide incorrect information
  • Misunderstand complex or ambiguous questions
  • Provide guidance that is too advanced or too simple

Students should:

  • Verify answers with textbooks, teachers, or guardians
  • Report incorrect or confusing responses to teachers
  • Use the AI as a learning tool, not a homework answer key

Safety and Monitoring

AI tutor conversations are logged and monitored for:

  • Safety: Detecting expressions of self-harm, abuse, or distress
  • Appropriateness: Flagging inappropriate questions or responses
  • Quality: Improving tutor accuracy and helpfulness

See AI-SAFETY.md for detailed moderation practices.

If the AI detects concerning content (e.g., a student expresses suicidal thoughts), a teacher or guardian may be notified for intervention.

Homework and Academic Integrity

Student Responsibilities

  • Submit your own work: Homework must be completed independently unless it's a group assignment
  • Use the AI tutor ethically: You may ask the AI for *help understanding concepts*, but not for direct answers
  • Cite sources: If you reference external materials (books, websites), cite them in your work

Consequences of Cheating

If a teacher determines you have violated academic integrity (e.g., copying answers from the AI or other students):

  • The assignment may receive a failing grade
  • Repeated violations may result in account suspension
  • Serious cases may be reported to school administrators or partner organizations

We believe in learning from mistakes. Teachers will work with students to understand *why* academic integrity matters, not just punish violations.

Teacher and Guardian Responsibilities

Teachers

Teachers agree to:

  • Create age-appropriate and culturally sensitive assignments
  • Grade fairly and provide constructive feedback
  • Protect student privacy (do not share grades publicly)
  • Report concerning behavior (e.g., signs of abuse) to appropriate authorities
  • Use the platform in accordance with partner organization policies

Guardians

Guardians agree to:

  • Monitor their child's platform use and ensure appropriate behavior
  • Respect the privacy of other students (do not share progress reports for children you are not linked to)
  • Support teachers and platform staff in maintaining a safe learning environment

Intellectual Property

Platform Content

All lessons, quizzes, diagnostic assessments, and platform design are the intellectual property of Amal Madrassa and its licensors. You may not:

  • Copy or redistribute lesson materials for commercial purposes
  • Modify or reverse-engineer the platform code
  • Remove copyright or attribution notices

Educational Use Allowed: Teachers and students may download and print lesson materials for personal or classroom use.

Student Work

Students retain ownership of their homework submissions, essays, and creative work. By submitting work to the platform, you grant us a license to:

  • Store and display it to your teachers and guardians
  • Use it for grading and feedback purposes
  • Analyze it in aggregate (anonymized) for platform improvement

We will never:

  • Sell student work to third parties
  • Use identifiable student work for marketing without explicit consent

Data and Privacy

Your use of the platform is governed by our Privacy Policy, which explains:

  • What data we collect
  • How we use and protect it
  • Your rights to access, correct, and delete data

Key Privacy Points:

  • Student data is not sold to advertisers
  • AI conversations are logged for safety and educational continuity
  • Guardians can view all linked student data via the Guardian Portal
  • You can request account deletion at any time

Platform Availability and Changes

Service Level

We strive to provide 99% uptime, but the platform is provided "as is" without guarantees of:

  • Uninterrupted access (maintenance, outages, or technical issues may occur)
  • Error-free operation (bugs may exist)
  • Compatibility with all devices or browsers

Changes to the Platform

We may:

  • Add, modify, or remove features
  • Update lesson content or diagnostic assessments
  • Change AI tutor behavior to improve safety or accuracy

Notification: We will notify users of major changes via email or in-app announcements.

Termination

We reserve the right to suspend or terminate the platform, in whole or in part, at any time. If the platform is discontinued, we will:

  1. Provide at least 90 days' notice
  2. Allow users to export their data (lesson progress, grades, AI conversations)
  3. Work with partner organizations to transition students to alternative platforms

Disclaimers and Limitation of Liability

Educational Disclaimer

Amal Madrassa is a learning tool, not a certified school. We do not:

  • Guarantee academic outcomes or grade improvements
  • Provide official diplomas or transcripts recognized by governments
  • Replace formal education or professional tutoring

AI tutor responses are generated by machine learning and may contain errors. Students should verify information with teachers, textbooks, or other authoritative sources.

No Warranty

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
  • ACCURACY OF CONTENT OR AI RESPONSES
  • UNINTERRUPTED OR ERROR-FREE OPERATION

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMAL MADRASSA AND ITS STAFF, PARTNERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (e.g., lost learning time, emotional distress)
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO USER ACCOUNTS
  • ERRORS IN AI TUTOR RESPONSES OR GRADING
  • TECHNICAL FAILURES OR DATA LOSS

Maximum Liability: In jurisdictions that do not allow exclusion of liability, our total liability is limited to $100 USD or the amount you paid to use the platform (which is currently $0, as the platform is free).

Exceptions

These limitations do not apply to:

  • Personal injury or death caused by our negligence
  • Fraud or intentional misconduct
  • Violations of data protection laws (see Privacy Policy)

Indemnification

You agree to indemnify and hold harmless Amal Madrassa, its staff, and partners from any claims, damages, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your misuse of the platform
  • Content you submit (e.g., offensive homework submissions)
  • Violation of third-party rights (e.g., plagiarism)

Dispute Resolution

Governing Law

These Terms are governed by the laws of [specify jurisdiction, e.g., "the European Union" or "International Humanitarian Law principles"], without regard to conflict of law provisions.

Resolution Process

If you have a complaint or dispute:

  1. Contact Us First: Email [support@amalmadrassa.org] to resolve the issue informally
  2. Escalation: If unresolved, contact our Data Protection Officer or partner NGO
  3. Mediation: We encourage mediation before legal action

Arbitration (If Applicable)

For users in jurisdictions requiring arbitration, disputes will be resolved through binding arbitration administered by [specify organization, e.g., "the International Chamber of Commerce"].

Waiver of Class Actions: You agree to resolve disputes individually, not as part of a class action.

Child Safety and Reporting

We are committed to protecting children. If you observe or experience:

  • Abuse, harassment, or bullying on the platform
  • Inappropriate AI tutor responses
  • Safety concerns about another user

Report immediately to:

  • Safety Team: [safety@amalmadrassa.org]
  • In-App Reporting: Use the "Report" button on conversations or homework submissions
  • Emergency: Contact local authorities or child protection services

We take all reports seriously and will investigate promptly.

Changes to These Terms

We may update these Terms to reflect:

  • Legal or regulatory changes
  • New features or services
  • User feedback

Notification: We will notify users via:

  • Email (for teachers and guardians)
  • In-app banner (for students)
  • Updated "Last Modified" date

Continued use of the platform after changes are posted constitutes acceptance. If you do not agree to the updated Terms, you may delete your account.

Contact Us

For questions about these Terms:

Amal Madrassa Support Team

Email: [support@amalmadrassa.org]

Website: [https://amalmadrassa.org]

For Legal or Compliance Inquiries:

Email: [legal@amalmadrassa.org]

Thank you for using Amal Madrassa. We are honored to support your learning journey. Together, we can build a brighter future for displaced children through education.